shan789 Privacy Policy

Introduction

shan789 respects the importance of personal privacy and recognises that users expect transparent information about the handling of their data. This Privacy Policy describes the categories of personal information that shan789 may process and the purposes for which that information may be used. It also explains the choices and rights that may be available to Malaysian users.

By accessing shan789 or providing personal information through an available account or support channel, users acknowledge that their information may be handled as described in this Privacy Policy. Where consent is required for a particular activity, shan789 will seek that consent through an appropriate notice or choice mechanism.

Scope and Key Definitions

This Privacy Policy applies to personal information processed in connection with the shan789 website, available player accounts, support communications, verification procedures, promotions and transaction activity. It does not govern an independent website or service that is not controlled by shan789.

“Personal information” means information that identifies a person or can reasonably be linked to an identifiable person. “Processing” includes collecting, recording, organising, using, reviewing, storing, sharing, correcting and deleting information. “KYC” means Know Your Customer checks conducted to verify identity, age, address and payment ownership.

References to “you” or “user” mean a person who visits or uses shan789. References to “services” include informational content and any eligible casino, sports-betting, payment, account or support functions available through shan789.

Personal Information We May Collect

The information collected by shan789 depends on how a user interacts with the platform. Website visitors may provide little direct information, while registered users may need to supply enough detail for account administration, transaction processing and verification.

How Information Is Collected

shan789 may collect information directly when a user registers, updates account details, submits KYC documents, requests a withdrawal, accepts a promotion or communicates with support. Users should provide accurate information and avoid sending unnecessary sensitive details through ordinary messages.

Information may also be collected automatically when a user accesses shan789. This can include browser characteristics, device identifiers, approximate location derived from an IP address, page interactions, referral information and security events. Such data helps shan789 maintain website performance and identify suspicious access patterns.

Where permitted, shan789 may receive information from payment processors, identity verification providers, fraud-prevention services and banking channels. For example, a provider may confirm whether a Maybank account or Touch 'n Go eWallet name corresponds with the verified shan789 user.

Purposes of Data Processing

shan789 processes personal information only where there is a relevant operational, security, legal or user-service purpose. Depending on the circumstances and applicable requirements, processing may be based on contractual necessity, consent, legal obligations or legitimate interests that do not improperly override user rights.

shan789 may process information to:

• Create, administer, secure and close user accounts;
• Confirm that each user meets the minimum age requirement of 21 years;
• Conduct identity, address, payment ownership and source-of-funds checks;
• Process eligible MYR deposits, withdrawals, refunds and balance adjustments;
• Settle casino games, live football wagers and other sports-betting activity;
• Apply bonus conditions and identify duplicate or abusive promotion participation;
• Respond to support requests, complaints and transaction disputes;
• Monitor safer-play indicators and administer responsible-gambling controls;
• Detect unauthorised access, fraud, money laundering and technical abuse;
• Improve shan789 content, navigation, reliability and Malaysian user experience.

KYC and Identity Documents

shan789 may request a valid MyKad, Malaysian driving licence or passport, proof of address issued within the previous three months and a selfie holding an accepted identity document. Additional material may be required where account information does not match, a document is unclear or a transaction requires further review.

KYC information may be used to confirm age, prevent duplicate accounts, establish payment ownership, investigate fraud and satisfy applicable compliance responsibilities. shan789 may compare submitted details against account records or use a suitable verification provider to assess document authenticity.

Payment and Transaction Information

shan789 may process transaction data connected with DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong, Touch 'n Go eWallet, Boost, GrabPay or another supported payment channel. Information can include the account-holder name, selected method, partial account reference, transaction amount, status, date and reconciliation result.

Complete online-banking passwords and one-time authorisation codes should not be collected by shan789 support. Users must enter such credentials only through the appropriate secure interface supplied by their bank or payment provider. shan789 personnel will not ask a user to reveal a complete password, PIN or transaction authorisation code.

Transaction records may be retained to resolve delayed withdrawals, identify payment reversals, respond to disputes and demonstrate how an account balance changed. If a transaction appears unusual, shan789 may temporarily restrict payment activity while ownership, source and destination details are reviewed.

Cookies, Devices and Analytics

shan789 may use cookies or similar browser storage to maintain a session, remember preferences, support account security, measure page performance and understand how users navigate the website. Essential storage may be required for login, authentication and fraud prevention functions.

Analytics information may show which shan789 sections are visited, how long pages take to load and whether users encounter technical errors. Such information supports improvements for mobile users in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam and other Malaysian locations.

Browser controls may allow users to delete or block certain cookies. Disabling essential storage can prevent account login, preference retention or security features from working correctly. shan789 will not interpret optional analytics information as proof of a user’s identity unless it is linked with other account data.

Disclosure of Personal Information

shan789 does not sell personal information merely for unrelated third-party advertising. Information may, however, be disclosed where necessary to deliver services, conduct verification, process payments, protect users or comply with a valid legal requirement.

Recipients may include:

• Payment processors and financial institutions handling deposits or withdrawals;
• Identity, age, address and document-verification service providers;
• Website hosting, security, analytics and customer-support service providers;
• Professional advisers assisting with audit, risk, compliance or dispute matters;
• Authorities or other lawful recipients where disclosure is validly required;
• A successor organisation involved in a legitimate restructuring or transfer.

Service providers receiving shan789 information are expected to use it only for the authorised purpose and to apply appropriate confidentiality and security measures. shan789 aims to limit disclosure to information reasonably required for the relevant task.

International Data Processing

Some technical, verification or support functions may involve processing outside Malaysia. Privacy and data-protection laws in another location may differ from Malaysian requirements. Where international processing is necessary, shan789 seeks to use suitable contractual, organisational or technical safeguards appropriate to the circumstances.

International processing does not permit a provider to use shan789 user information for unrelated purposes. Access should be limited according to role, operational necessity and confidentiality obligations. Users may contact shan789 if they require general information about the safeguards applied to a relevant category of international processing.

Data Retention

shan789 retains personal information for as long as reasonably required for the purpose for which it was collected and for any applicable legal, accounting, security, fraud-prevention or dispute-resolution period. Different information categories may therefore have different retention periods.

An account closure request does not necessarily result in immediate deletion of all records. shan789 may need to retain KYC outcomes, transaction history, responsible-gambling controls, complaints and account-security logs after closure. This can help prevent self-exclusion circumvention, duplicate registration, fraud and unresolved payment disputes.

When information is no longer reasonably required, shan789 may delete it, anonymise it or place it beyond ordinary operational use. Anonymised statistical information that no longer identifies a user may be retained for analysis and service planning.

Information Security

shan789 uses proportionate safeguards intended to protect personal information against accidental loss, unauthorised access, alteration, disclosure and misuse. Measures may include encrypted transmission, access controls, activity monitoring, secure backups, staff confidentiality requirements and incident-response procedures.

No online system can provide absolute security. Users also play an important role by choosing a unique password, protecting their devices, checking the shan789 address before logging in and refusing requests for complete credentials. Shared devices should be logged out after use, particularly in public or workplace environments.

If shan789 identifies a security incident affecting personal information, it will assess the nature and likely impact of the incident. Notices to affected users or relevant parties will be provided where required and appropriate.

Your Privacy Rights

Subject to applicable law, identity verification, legal exemptions and the nature of the request, a user may have rights concerning personal information held by shan789. A request will not normally require payment, although manifestly excessive or repeated requests may be handled as permitted by applicable requirements.

shan789 may request sufficient information to confirm the identity of the person making a privacy request. This protects account holders from unauthorised disclosure. A request may be limited or refused where retention is required for legal obligations, fraud prevention, transaction disputes, responsible-gambling controls or the rights of another person.

Marketing and Communication Choices

Where permitted, shan789 may use contact details to provide account notices, security warnings, transaction updates, responsible-play messages or optional promotional information. Essential service messages may still be sent even when a user has opted out of marketing because those messages relate to account operation or security.

Users may ask shan789 to stop optional promotional communications. Preference changes can take a reasonable period to apply across active systems. Opting out of marketing does not close an account, remove valid transaction records or prevent necessary KYC and safer-play communication.

Age Restriction and Younger Persons

shan789 is intended only for adults aged 21 and above. shan789 does not knowingly permit younger persons to register or participate in casino-style gambling. Date-of-birth details, identity documents and other verification information may be processed to enforce this restriction.

If shan789 reasonably believes that an account belongs to a person under 21, the account may be restricted while age is investigated. Where underage use is confirmed, shan789 may close the account and handle associated information and funds according to applicable terms and requirements.

Parents and guardians should protect account credentials, payment devices and stored login details. A shared phone or computer should not remain logged into shan789 where a younger person could access it.

Changes to This Privacy Policy

shan789 may revise this Privacy Policy when services, payment methods, technology, security practices or applicable requirements change. The effective date at the top of the page will be updated when a revised version takes effect.

Material changes may also be highlighted through an appropriate shan789 account or website notice. Users should review this page periodically, especially before submitting new KYC material or using a newly introduced payment option.

Contact Us

Questions, access requests, correction requests and privacy complaints may be submitted to shan789 support. Please state that the enquiry concerns privacy and include enough detail for the matter to be identified. Do not include a password, complete payment credential or one-time security code.

Support email: [email protected]

shan789 may ask for reasonable proof of identity before disclosing account information or changing verified details. Privacy requests will be reviewed as promptly as reasonably possible, taking account of complexity, security and any information needed from the user.