shan789 Terms & Conditions

Introduction and Acceptance

These Terms & Conditions form a binding agreement between each user and shan789 in relation to access, account activity, transactions, promotions and content. By continuing to use shan789, creating an account or participating in an available betting service, the user confirms that these terms have been read, understood and accepted.

The shan789 Privacy Policy and Responsible Gambling information form part of the broader rules governing platform use. Where promotion-specific rules or game-specific instructions apply, those additional rules must be read together with these Terms & Conditions. If a direct conflict arises, the more specific rule will apply to the relevant promotion, game or transaction unless applicable law requires otherwise.

Definitions

The following expressions have the stated meanings whenever they appear in these terms, unless the surrounding context clearly requires another interpretation.

Account

A registered user profile through which eligible shan789 services may be accessed.

User

Any person who visits shan789, registers an account or uses available content or services.

Bet

A stake placed on a sports market, casino game or other permitted event with an uncertain outcome.

Bonus

A promotional benefit subject to eligibility, wagering, validity and withdrawal conditions.

MYR

Malaysian Ringgit, the local currency commonly used for eligible deposits and withdrawals.

KYC

Know Your Customer checks used to verify identity, age, address and payment ownership.

Account Eligibility

A user may register with shan789 only if the user is at least 21 years old, has full legal capacity, is acting personally rather than for another person and is permitted to access gambling-related services under the laws applicable to the user. The availability of shan789 in a browser does not represent confirmation that participation is lawful in every country, state or territory.

Employees, contractors, service providers and other persons connected with platform operations may be restricted from participating in certain games, markets or promotions. shan789 may refuse registration or limit access where age, identity, location, payment ownership, sanctions or responsible-gambling requirements cannot be satisfactorily established.

Users must not attempt to bypass a restriction by using false information, another person’s identity, remote-access tools or location-masking technology. Any eligibility assessment may be repeated if account behaviour changes or new compliance information becomes available.

Registration and Account Security

Only one shan789 account is permitted per eligible user unless written approval states otherwise. Registration information must be complete and accurate, including the user’s legal name, date of birth, residential address, mobile number and email address. Details must be updated promptly when they change.

Users are responsible for protecting passwords, personal identification numbers and one-time authentication codes. Login credentials must not be shared, sold or transferred. A user who suspects unauthorised access should contact shan789 support promptly and change the affected credentials. Support representatives will not request a complete password or one-time security code.

Activity performed after a valid login may be treated as authorised unless shan789 has received sufficient notice of compromise. This does not prevent shan789 from investigating unusual activity, freezing affected funds or requesting additional evidence before access is restored.

Identity Verification and KYC

shan789 may conduct identity, age, address, source-of-funds and payment-ownership checks before or after registration, deposit, promotion participation or withdrawal. Documents may include a valid MyKad, Malaysian driving licence or passport, proof of address issued within the previous three months and a selfie holding an accepted identity document.

Submitted files must be clear, genuine, current and unaltered except where users are expressly permitted to cover non-required sensitive digits. shan789 may request a clearer copy, additional document or live verification where supplied information is incomplete or inconsistent. Verification will usually be reviewed within a reasonable period, but no fixed completion time is guaranteed.

Account functionality, including withdrawal, may remain restricted until required checks are completed. False, forged, stolen or misleading documents may result in rejection, suspension, account closure, withholding of improperly obtained benefits and any further action required by applicable rules.

Deposits and Payment Methods

Eligible shan789 deposits may be offered in MYR through payment channels such as DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong, Touch 'n Go eWallet, Boost or GrabPay. Availability, fees, minimum amounts and transaction limits may vary by account, provider and maintenance schedule.

A user must deposit only from a bank account, e-wallet or other payment method held in the same verified name. Third-party payments may be rejected or returned, and shan789 may request evidence showing lawful ownership and source of funds. Deposits must not be used primarily as a money-transfer service or as a method of moving funds without genuine play.

shan789 is not responsible for delays caused solely by banking maintenance, payment-network outages, incorrect recipient details or unsupported transfer methods. Users must verify the amount and destination before confirming a transaction. Any duplicate, reversed or disputed deposit may be investigated before further account activity is allowed.

Sports Bets, Casino Games and Results

Users must review the selected market, stake, odds and potential return before confirming a bet. This is particularly important for EPL, Liga Super Malaysia, UFC, Asian Handicap, Over-Under and Mix Parlay markets, where settlement conditions can differ substantially. Once accepted, a valid bet generally cannot be changed or cancelled merely because the user made an error.

Sports bets will be settled using the official result or a recognised data source selected by shan789. Rules may address abandoned events, postponements, venue changes, participant withdrawals, dead heats and obvious pricing errors. Casino outcomes are determined by the applicable game system and rules displayed for that game.

Displayed odds, balances and potential returns may be corrected where an obvious technical, clerical or settlement error has occurred. shan789 may void affected transactions and restore the valid stake where appropriate. No outcome is guaranteed, and previous results do not predict future casino or sports-betting performance.

Bonuses and Promotional Offers

Every shan789 bonus is subject to its stated eligibility criteria, minimum deposit, wagering requirement, validity period, maximum benefit, eligible games and withdrawal conditions. A headline such as “up to MYR 2,880” describes a maximum potential promotional amount, not a guaranteed payment to every user.

Unless specific rules state otherwise, promotions are limited to one benefit per user, household, payment method, device or shared network. Bonus funds may be separated from cash funds, and different games may contribute at different rates towards a wagering requirement. Void bets, cancelled wagers and excluded betting patterns may not count.

shan789 may withhold or remove a bonus obtained through duplicate accounts, coordinated activity, low-risk hedging, artificial wagering patterns, payment reversal or other abuse. Legitimate deposited funds will be handled in accordance with verification, transaction and withdrawal rules. Users who do not understand a promotion should review its conditions before opting in.

Withdrawals and Account Balances

A withdrawal request must use an eligible payment method registered in the verified account holder’s name. shan789 may require completed KYC checks, confirmation that relevant wagering conditions have been met and evidence that the account remains in good standing before approving a payout.

Minimum and maximum withdrawal limits may apply. E-wallet requests can sometimes be processed within 5–30 minutes after approval, while Malaysian bank transfers may require additional time. These periods are estimates only and can be affected by compliance reviews, payment-provider maintenance, weekends or incorrect recipient details.

Users should not submit repeated withdrawal requests while an earlier request remains pending. Where a Touch 'n Go eWallet or bank withdrawal appears delayed, the user should check the registered name, transaction status and applicable limits before contacting shan789 support with the relevant reference number.

Prohibited Conduct

Users must not use shan789 for fraud, money laundering, unlawful payment activity, collusion, match manipulation, bonus abuse, automated betting, system interference or any purpose that violates applicable law. Users must also refrain from harassing support staff, impersonating another person or attempting to obtain confidential platform information.

Prohibited conduct includes, without limitation:

• Creating or controlling duplicate accounts without written approval;
• Using stolen, forged or misleading identity and payment information;
• Exploiting a visible technical fault, incorrect odds or settlement error;
• Using bots, scripts or unauthorised software to automate account activity;
• Coordinating wagers to manipulate a promotion, market or game outcome;
• Attempting to bypass age, location, verification or self-exclusion controls.

Where shan789 reasonably suspects prohibited conduct, it may restrict the account, investigate relevant transactions, request supporting documents, void affected benefits and take other proportionate action. Legitimate investigations may continue for as long as reasonably necessary to review the available evidence.

Responsible Gambling

shan789 is intended for adult entertainment only. Users should set affordable deposit, loss and time limits before betting and must never use money required for rent, food, education, medical care, debt repayment or family commitments. Gambling is not employment, an investment or a reliable method of producing income.

A user who is chasing losses, concealing gambling, borrowing to bet or experiencing stress should stop and seek support. Depending on availability, shan789 may provide cooling-off, deposit-limit, session-limit or self-exclusion options. A self-excluded user must not create another account or ask another person to gamble on the user’s behalf.

Additional information is available through the Responsible Gambling page. Immediate personal safety concerns in Malaysia should be directed to suitable local support or emergency services. Participation remains restricted to players aged 21 and above.

Intellectual Property and Acceptable Use

The shan789 name, logo, visual design, written content, graphics, databases and associated platform materials are protected by intellectual-property rights belonging to shan789 or the relevant rights holder. Users receive a limited, personal, non-exclusive and revocable permission to access the material for lawful private use.

Users must not copy, republish, sell, scrape, frame, reverse engineer, modify or distribute substantial platform content without prior written permission. It is also prohibited to use the shan789 identity in a misleading website, advertisement, social account or unauthorised communication.

Availability and Limitation of Liability

shan789 aims to provide reliable access but does not warrant that every page, game, transaction channel or support feature will remain uninterrupted or error-free. Planned maintenance, cybersecurity measures, telecommunications faults and circumstances outside reasonable control may affect availability.

To the maximum extent permitted by applicable law, shan789 will not be liable for indirect, incidental or consequential loss arising from ordinary platform interruption, user error, third-party payment delays or reliance on general informational content. Nothing in these terms excludes liability that cannot legally be excluded.

Users remain responsible for their own betting decisions, devices, network access and financial limits. Casino games and sports bets involve the possibility of losing the full stake. No information published by shan789 should be interpreted as a promise of profit or a guarantee that a particular betting strategy will succeed.

Changes, Suspension and Account Closure

shan789 may update these Terms & Conditions when services, payment methods, legal requirements, security practices or promotional structures change. Material updates will take effect from the date stated on the revised page. Continued use after that date constitutes acceptance where permitted by law.

Users may request account closure after outstanding bets, verification checks and eligible balance matters have been addressed. shan789 may suspend or close an account for serious rule breaches, security risks, unlawful conduct, responsible-gambling concerns or failure to complete required verification.

Account closure does not remove obligations or rights that arose before closure. Clauses concerning payment review, intellectual property, disputes, liability and prohibited conduct may continue where their nature requires survival.

Contact and Complaints

Questions about these terms or a specific account decision may be submitted to shan789 support. Users should provide their account reference, the relevant transaction or bet identifier, the date of the issue and a concise explanation. Passwords, complete bank-card details and one-time authentication codes must never be included.

Support email: [email protected]

shan789 will review complaints using the account history, transaction records, applicable promotion rules and any documents supplied. Users should allow a reasonable period for investigation, particularly where a Malaysian bank, e-wallet provider or identity check is involved.